Terms of service

Last Updated: 03 MAY 2025

Welcome to Lune Collection. These Terms of Service govern your use of our website and services. By accessing our website or placing an order with Lune Collection, you agree to comply with and be bound by the following terms.

1. General Conditions

By using this website, you confirm that you are at least the legal age in your country or have permission from a parent or guardian to use this site.

Lune Collection reserves the right to refuse service to anyone at any time for any reason.

We may update or modify these Terms of Service at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of those changes.

2. Product Information

We make every effort to display product descriptions, images, and details as accurately as possible.

However, slight variations in color, packaging, accessories, or minor design elements may occur due to lighting, display settings, or manufacturing differences.

3. Pricing & Availability

All prices displayed on the website are listed in the applicable currency AED may change without prior notice.

We reserve the right to modify prices, discontinue products, or limit quantities at any time.

If an error in pricing or product information occurs, we reserve the right to cancel the order and notify the customer.

4. Order Confirmation

After placing an order, customers may receive a confirmation message or call from our team.

Orders may be confirmed via WhatsApp, phone call, SMS, or email. If the order is not confirmed, it may be canceled.

We reserve the right to cancel any order if:

  • The product is unavailable

  • The delivery location is not serviceable

  • Suspicious or fraudulent activity is detected

  • The order cannot be confirmed

5. Delivery

Delivery timelines may vary depending on location, courier operations, or external circumstances but we target Next Day Delivery.

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur.

Customers are responsible for ensuring that someone is available to receive the delivery.

If delivery attempts fail due to customer unavailability or incorrect information, additional charges may apply.

6. Payment Methods

We may offer different payment methods including:

  • Cash on Delivery (COD)

  • Online payment

  • Prepaid payment options

Certain promotions or discounts may apply only to prepaid orders.

7. Intellectual Property

All content on this website including images, logos, text, graphics, and design elements are the property of Lune Collection and may not be reproduced, copied, or used without written permission.

8. Limitation of Liability

Lune Collection shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Our maximum liability shall not exceed the amount paid by the customer for the purchased product.

9. Contact Information

For any inquiries regarding these Terms of Service, customers may contact us through the support channels provided on the website.