Shipping policy
At Lune Collection, we aim to provide a smooth and reliable delivery experience for all our customers.
Please review our shipping policy below for details regarding order processing, delivery timelines, and shipping conditions.
Order Processing
Once an order is placed, our team may contact the customer to confirm the order details before dispatch.
Orders are typically processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays may be processed on the next working day.
Delivery Time
Estimated delivery times may vary depending on the delivery location and courier operations.
Typical delivery times:
UAE: 1–3 business days
Please note that delivery timelines are estimates and may occasionally be affected by factors such as weather conditions, courier delays, or high order volumes.
Shipping Fees
Free delivery.
Additional charges may apply for remote locations or special delivery requests.
Cash on Delivery (COD)
We offer Cash on Delivery (COD) as a payment option for customers who prefer to pay upon receiving their order.
Customers are responsible for ensuring that the correct payment amount is available at the time of delivery.
Failure to accept a confirmed COD order may affect the ability to place future orders.
Delivery Attempts
If the courier is unable to deliver the package due to customer unavailability, incorrect address, or unreachable contact details, additional delivery attempts may be made.
If the order cannot be delivered after multiple attempts, it may be returned to our facility.
Order Tracking
Customers may receive delivery updates via SMS, WhatsApp, or phone call depending on courier availability.
Our team may also contact customers to ensure smooth delivery.
Damaged Packages
If a package arrives visibly damaged, customers should contact our support team as soon as possible and provide photos for verification.
Our team will review the issue and assist accordingly.
Incorrect Address
Customers are responsible for providing accurate delivery information.
Lune Collection is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address details.
Contact
For shipping-related questions or assistance, customers may contact our support team through the contact information available on our website.